Support Directory
Direct Dispatch & Diagnostics

When your physical security infrastructure requires attention, our technical team is ready to deploy. Use the directory below to route your request to the appropriate tier of support.

Emergency Routing Protocols

Notice: All emergency service requests must be routed through our Voice Dispatch line for immediate escalation. Email transmissions and digital tickets are monitored and processed based on SLA.

Communication Channels
Emergency Dispatch
For critical system failures or lockdowns requiring immediate technician escalation. Available 24/7.
(512) 263-4911
Standard Service
For routine maintenance, move/add/change requests, and non-emergency system diagnostics.
support@smstx.com
Remote Diagnostics
Remote support tools are deployed on a per-session basis. Please standby while your technician generates a secure connection.
STANDBY